FAQ

Tickets for OASIS Immersion are available on our secure dedicated portal at https://billetterie.oasis.im, or by calling us at +1-438-813-7878.

It is possible to purchase your tickets on site. However, if the time slot is full upon your arrival, there may be a wait.

As spots are limited, we encourage you to book in advance.

Any student with a valid student photo ID.

Once your purchase is complete, you will receive an email at the address you used to sign up. Be sure to check your junk mail folder.

You can access and modify your reservations through the dedicated customer portal at: https://billetterie.oasis.im

For group reservations of 20 people or more, you can fill out the group reservation form available on our website oasis.im or contact us by email at reservations@oasis.im.

The family package applies for a minimum of 4 people, including up to 2 adults (or seniors) and at least 2 children.
The displayed rate is per person.

Combo tickets can be found in the Packages – Combo section of our website. There is no need to book a time slot: you will receive one ticket for each immersive experience chosen. These are open tickets.

Before your visit, check the schedule on our website to confirm availability, as our exhibitions are not always running at the same time. Simply arrive at the time of your choice with the ticket corresponding to the exhibition you’re going to see.

This allows us to manage the flow of visitors throughout the exhibition and, as a result, ensure the best possible experience for our visitors. In addition, some of our experiences start at a fixed time.

Depending on the exhibition you’ve chosen, you should plan for between 60 and 90 minutes to fully enjoy the OASIS Immersion experience.

There may also be some wait time to enter the galleries if the time slot for which you booked your tickets is full.

To ensure an optimal experience for all visitors, we ask that you respect the time indicated on your ticket.

If circumstances cause you to arrive late, we will try to accommodate you by giving you access to the site upon arrival.

However, if the chosen experience starts at a fixed time, or if you selected one of the last time slots of the exhibition and arrive after the time indicated on your ticket, the full experience cannot be guaranteed.

It depends on the experience: some begin at fixed times, while others run continuously on a loop.

Last access is available one hour forty minutes before the site closes. You can find our opening hours on our website oasis.im.

If you have a customer account, you can modify your reservation directly there.

Otherwise, contact us with your order number by email at bonjour@oasis.im or by phone at +1-438-813-7878

Yes, simply book your ticket on our website billetterie.oasis.im. Your companion will just need to show their card at the entrance to gain access.

OASIS Immersion is located at the Palais des congrès de Montréal and offers direct access to the Place d’Armes metro station on the orange line. Bus lines 55 and 129 also serve the Palais des congrès de Montréal.

Yes, bike racks are installed near the Palais des congrès de Montréal and a BIXI station is located at Place Jean-Paul-Riopelle.

First, please note that OASIS Immersion does not have dedicated parking for its guests. However, several parking lots are available nearby:

• Palais des congrès indoor parking

1025 Chenneville Street, Montreal, accessible via Viger Avenue, 400 spaces

• Quartier international de Montréal indoor parking (operated by Indigo)

249 Saint-Antoine West Street, Montreal, 1200 spaces

For more information on rates, we invite you to visit the Palais des congrès de Montréal website.

Additionally, more than 5,000 parking spaces are located within a 500-meter radius of the Palais des congrès de Montréal, and electric vehicle charging stations are available near the Palais des congrès de Montréal.

When you arrive on site, you will attend a brief presentation on the exhibition you will see and then you will be free to visit the galleries at a pace that suits you.

There is no coat check in our spaces. However, our galleries are air-conditioned, we advise you to bring a jacket or a sweater for more comfort.

There are no restrooms in our spaces, so it’s best to go before your visit. The nearest restrooms are located to the left of OASIS Immersion‘s main entrance, inside the Palais des congrès de Montréal. They are also accessible to people with reduced mobility.

Yes, OASIS Immersion is accessible to people with reduced mobility through the main entrance located on the ground floor of the Palais des congrès de Montréal.

Yes, it is entirely possible to enjoy the OASIS Immersion experience with your stroller, as our spaces are fully accessible.

No, for safety reasons pets are not allowed on site. Only guide dogs and service dogs are accepted.

No, the lounge and shop are for the exclusive use of OASIS Immersion visitors.

Please note that we do not offer a café service. Additionally, the lounge does not always have seating available, as this space hosts discovery activities related to our exhibitions.

We only accept credit or debit card payments (VISA, Mastercard, American Express).