{"id":7660,"date":"2020-10-20T14:45:02","date_gmt":"2020-10-20T14:45:02","guid":{"rendered":"https:\/\/oasis.im\/foire-aux-questions\/"},"modified":"2026-08-18T11:29:33","modified_gmt":"2026-08-18T15:29:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/oasis.im\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#000015&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;0&#8243; left_padding_desktop=&#8221;30&#8243; right_padding_desktop=&#8221;30&#8243; text_color=&#8221;custom&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;extra-accordion faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_id=&#8221;faq-main-title&#8221; el_class=&#8221;faq-main-title&#8221;]\n<h2>MY TICKETS<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;Where can I buy tickets?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Tickets for <em>OASIS Immersion<\/em> are available on our secure dedicated portal at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/billetterie.oasis.im\/Online\/article\/Home_Oasis?sessionlanguage=EN\">https:\/\/billetterie.oasis.im<\/a>, or by calling us at +1-438-813-7878.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">It is possible to purchase your tickets on site. However, if the time slot is full upon your arrival, there may be a wait.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">As spots are limited, we encourage you to book in advance.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Who can benefit from the student rate?&#8221;][vc_column_text]Any student with a valid student photo ID.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I access my tickets once they are purchased?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Once your purchase is complete, you will receive an email at the address you used to sign up. Be sure to check your junk mail folder.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">You can access and modify your reservations through the dedicated customer portal at: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/billetterie.oasis.im\/Online\/maintainAccount.asp?sessionlanguage=EN\">https:\/\/billetterie.oasis.im<\/a><\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;I want to visit OASIS Immersion with a group of 20 people or more, how to book?&#8221;][vc_column_text]For group reservations of 20 people or more, you can fill out the group reservation form available on our website <strong>oasis.im<\/strong> or contact us by email at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:reservations@oasis.im\">reservations@oasis.im<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What is the family package?&#8221;][vc_column_text]The family package applies for a minimum of 4 people, including up to 2 adults (or seniors) and at least 2 children.<br \/>\n<strong>The displayed rate is per person.<\/strong>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I book with my combo tickets?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Combo tickets can be found in the Packages \u2013 Combo section of our website. There is no need to book a time slot: you will receive one ticket for each immersive experience chosen. These are open tickets.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Before your visit, check the schedule on our website to confirm availability, as our exhibitions are not always running at the same time. Simply arrive at the time of your choice with the ticket corresponding to the exhibition you&#8217;re going to see.<\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#000015&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; left_padding_desktop=&#8221;30&#8243; right_padding_desktop=&#8221;30&#8243; text_color=&#8221;custom&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;extra-accordion faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_id=&#8221;faq-main-title&#8221; el_class=&#8221;faq-main-title&#8221;]\n<h2>SCHEDULING MY VISIT<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;Why is it necessary to buy a ticket according to a specific time slot?&#8221;][vc_column_text]This allows us to manage the flow of visitors throughout the exhibition and, as a result, ensure the best possible experience for our visitors. In addition, some of our experiences start at a fixed time.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How much time should we plan for our visit?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Depending on the exhibition you&#8217;ve chosen, you should plan for between 60 and 90 minutes to fully enjoy the <em>OASIS Immersion<\/em> experience.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">There may also be some wait time to enter the galleries if the time slot for which you booked your tickets is full.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Do I need to arrive at my reserved time?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">To ensure an optimal experience for all visitors, we ask that you respect the time indicated on your ticket.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">If circumstances cause you to arrive late, we will try to accommodate you by giving you access to the site upon arrival.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">However, if the chosen experience starts at a fixed time, or if you selected one of the last time slots of the exhibition and arrive after the time indicated on your ticket, the full experience cannot be guaranteed.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Do the exhibits begin at fixed times?&#8221;][vc_column_text]It depends on the experience: some begin at fixed times, while others run continuously on a loop.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Until what time can I access the site?&#8221;][vc_column_text]Last access is available one hour forty minutes before the site closes. You can find our opening hours on our website <strong>oasis.im<\/strong>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;I am no longer available on the date of my tickets or I would like to change exhibitions, what should I do?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">If you have a customer account, you can modify your reservation directly there.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Otherwise, contact us with your order number by email at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:bonjour@oasis.im\">bonjour@oasis.im<\/a> or by phone at +1-438-813-7878<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;I have a disability, can my companion benefit from free admission?&#8221;][vc_column_text]Yes, simply book your ticket on our website billetterie.oasis.im. Your companion will just need to show their card at the entrance to gain access.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#000015&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; left_padding_desktop=&#8221;30&#8243; right_padding_desktop=&#8221;30&#8243; text_color=&#8221;custom&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;extra-accordion faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_class=&#8221;faq-main-title&#8221;]\n<h2>GETTING THERE<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;By public transport&#8221;][vc_column_text]<em>OASIS Immersion<\/em> is located at the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em> and offers direct access to the <em>Place d&#8217;Armes<\/em> metro station on the orange line. Bus lines 55 and 129 also serve the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;By bicycle&#8221;][vc_column_text]Yes, bike racks are installed near the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em> and a <em>BIXI<\/em> station is located at <em>Place Jean-Paul-Riopelle<\/em>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;By car&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">First, please note that <em>OASIS Immersion<\/em> does not have dedicated parking for its guests. However, several parking lots are available nearby:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Palais des congr\u00e8s indoor parking<\/strong><\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">1025 Chenneville Street, Montreal, accessible via Viger Avenue, 400 spaces<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Quartier international de Montr\u00e9al indoor parking (operated by Indigo)<\/strong><\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">249 Saint-Antoine West Street, Montreal, 1200 spaces<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">For more information on rates, we invite you to visit the <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/congresmtl.com\/visiteurs\/acces\/\"><strong>Palais des congr\u00e8s de Montr\u00e9al<\/strong><\/a> website.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Additionally, more than 5,000 parking spaces are located within a 500-meter radius of the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em>, and <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/lecircuitelectrique.com\/trouver-une-borne\"><strong>electric vehicle charging stations<\/strong><\/a> are available near the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em>.<\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#000015&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; left_padding_desktop=&#8221;30&#8243; right_padding_desktop=&#8221;30&#8243; text_color=&#8221;custom&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;extra-accordion faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_class=&#8221;faq-main-title&#8221;]\n<h2>MY VISIT<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;Is this a guided tour?&#8221;][vc_column_text]<span class=\"TextRun SCXW267535249 BCX8\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">When<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">you<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> arrive on site, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">you<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">will<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> attend <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW267535249 BCX8\">a<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> brief <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">presentation<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> on the exhibition <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">you<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">will<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">see<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> and <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">then<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">you<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">will<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">be<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> free to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">visit<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">galleries<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\"> at a pace <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">that<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">suits<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267535249 BCX8\">you<\/span><span class=\"NormalTextRun SCXW267535249 BCX8\">.<\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Is there a coat check?&#8221;][vc_column_text]<span class=\"TextRun SCXW85535831 BCX8\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85535831 BCX8\">There <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">is<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> no <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">coat<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> check<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">our<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">spaces<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">However<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">our<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">galleries<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> are air-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">conditioned<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">we<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">advise<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">you<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">bring<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\"> a jacket or a sweater for more <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW85535831 BCX8\">comfort<\/span><span class=\"NormalTextRun SCXW85535831 BCX8\">.<\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Are there bathrooms in your spaces?&#8221;][vc_column_text]There are no restrooms in our spaces, so it&#8217;s best to go before your visit. The nearest restrooms are located to the left of <em>OASIS Immersion<\/em>&#8216;s main entrance, inside the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em>. They are also accessible to people with reduced mobility.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;I use a wheelchair, is the site accessible to me?&#8221;][vc_column_text]Yes, <em>OASIS Immersion<\/em> is accessible to people with reduced mobility through the main entrance located on the ground floor of the <em>Palais des congr\u00e8s de Montr\u00e9al<\/em>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I visit with a stroller?&#8221;][vc_column_text]Yes, it is entirely possible to enjoy the <em>OASIS Immersion<\/em> experience with your stroller, as our spaces are fully accessible.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Are animals accepted on the site?&#8221;][vc_column_text]<span class=\"TextRun SCXW230992509 BCX8\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230992509 BCX8\">No, for <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">safety<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">reasons<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\"> pets are not <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">allowed<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\"> on site. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">Only<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\"> guide <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">dogs<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\"> and service <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">dogs<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\"> are <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW230992509 BCX8\">accepted<\/span><span class=\"NormalTextRun SCXW230992509 BCX8\">.<\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Are the OASIS Immersion lounge and shop accessible without visiting an exhibition?&#8221;][vc_column_text]\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">No, the lounge and shop are for the exclusive use of <em>OASIS Immersion<\/em> visitors.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Please note that we do not offer a caf\u00e9 service. Additionally, the lounge does not always have seating available, as this space hosts discovery activities related to our exhibitions.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What payment methods do you accept at the on-site ticket counter, lounge and shop?&#8221;][vc_column_text]We only accept credit or debit card payments (VISA, Mastercard, American Express).[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Section&#8221;][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#000015&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;0&#8243; left_padding_desktop=&#8221;30&#8243; right_padding_desktop=&#8221;30&#8243; text_color=&#8221;custom&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;extra-accordion faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7660","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ about our exhibitions in Montreal | Oasis Immersion<\/title>\n<meta name=\"description\" content=\"Got questions about Oasis Immersion? 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